Frequently Asked Questions
We’re covering our most asked questions. We’ll answer all your top questions in the list below.
1. What is your Return Policy?
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with receipt.
Please note if your order was delivered a $5 cost will be deducted from refund.Customer is responsible for the shipping cost to ship back the item(s) to the store. No shipping charges will be refunded to the customer.
We reserve the right to reject any items that appear to have been worn or altered. Please do not ship back your items if they are outside of our return window or do not meet the requirements. We cannot send it back for free.
All Sale Items, Intimates, jewelry, Footwear, Purses, Body Care Products & Hair Accessories are FINAL SALE. Store Credit & Gift Certificates are not redeemable for cash or the purchase of other gift certificates, and the unused value remains on the card. Protect this like cash; it is non-transferable and cannot be replaced if lost, stolen, or used without authorization.
2. What is your Shipping Policy?
We provide FREE SHIPPING to all Canadian Orders over $125
- Any other orders will be subject to a $15 shipping fee.
- You should expect your package within 4-10 business days, from date of ship. All our packages have a tracking number which will be sent to you when the order is shipped.
- Please allow up to 1-2 business days to process your order. We work on getting all orders out as quick as we can.
- All Shipping Orders are shipped by Canada Post with a Tracking Number
- We are not responsible if the customer put the wrong mailing address at checkout for shipping. The customer is responsible to enter the correct mailing address.
- The customer is responsible to pay the shipping cost to ship back their item for a store credit or exchange.
3. Do you offer Curb-side Pick-Up?
Yes! We do!
- We offer Curbside Pick-Up option for those in the Greater Sudbury area. (at no charge)
- At Checkout, you will be able to choose Curbside Pick-Up with the date & time that you wish to pick up your order.
- Please allow 1 business day to process your order for Curbside Pick-Up.
- Please wait for the "It's Ready" Email before coming to pick-up your order.
4. Do you offer Local Delivery?
- We offer Local Delivery option for those in the Greater Sudbury area.
- Orders over $60.00 will receive FREE Local Delivery. Orders under $60 will be charged a $5 for Local Delivery Fee (Residents in the Greater Sudbury Area.) (Non-Refundable)
- At Checkout, you will be able to choose Local Delivery.
- Please allow 1-3 business day to process your order for Local Delivery.
5. How fast do you ship out orders?
We try our very best to ship out the same business day. We usually ship orders within 24 hours (business days)