What is your In-Store Shopping Return Policy?
IN-STORE RETURN POLICY
We want you to love your purchase! Please review our return guidelines below:
REGULAR-PRICE ITEMS
Regular-price items may be returned within 10 days of the original purchase date for a refund to the original form of payment.
To be eligible for a return, items must:
- Have the original tags attached
- Be accompanied by the original receipt
- Be unworn
- Be unwashed
- Be in original, sellable condition
FINAL SALE ITEMS
The following items are FINAL SALE and cannot be returned or exchanged:
- Clearance items
- Items marked Final Sale
- Gift cards
- Underwear
- Socks
GIFT RECEIPTS
Purchases returned with a gift receipt will be issued as a gift card for the eligible return amount.
What is your online store return policy?
ONLINE STORE RETURN POLICY
We want you to be happy with your purchase. Please review our online return policy before sending an item back.
RETURN ELIGIBILITY
Eligible items may be returned within 10 days from the date the item was delivered.
To qualify for a return, items must:
- Have the original tags attached
- Be accompanied by the original receipt or proof of purchase
- Be unworn
- Be unwashed
- Be in original, clean, and sellable condition
Items that do not meet all of the return requirements will not be eligible for a refund. If an item is returned and does not meet our return policy, the customer will be responsible for any additional shipping costs to have the item returned to them.
RETURN SHIPPING COSTS
The customer is responsible for the cost of shipping the item back to us.
Original shipping charges paid at the time of purchase are non-refundable.
The customer is responsible for return shipping costs unless the item was received damaged or defective. If your order arrives damaged or defective, please contact us as soon as possible so we can assist you.
REFUNDS
Once your return has been received and inspected, eligible returns will be refunded to the original form of payment.
Please allow time for the refund to be processed and for your financial institution to post the refund to your account.
Original shipping charges are not refundable.
STORE CREDIT
If a return is being issued as store credit, the credit will be provided in the form of a store gift card.
FINAL SALE
The following items are FINAL SALE and are not eligible for return or refund:
- Clearance items
- Items marked Final Sale
- Gift cards
- Underwear
- Socks
By placing an online order, you acknowledge and agree to the terms of our Online Store Return Policy.
What are your Shipping Methods?
We ship with Canada Post, UPS & Purolator, depending on the location of the destination. All shipments are tracked. Please note all orders are shipped - no signature required.
Do you offer free shipping?
Yes we do! We offer free shipping on orders over $150 (before tax) anywhere in Canada
Do you ship International?
No, not at this time, we only ship within Canada.
Do you offer a flat rate shipping?
Yes! We offer a $15 flat rate shipping on orders under $150. We ship all over Canada!
Do you offer Delivery?
Yes! We offer Delivery within the city of Greater Sudbury. The Delivery fee will be added at checkout.
Can I track my order?
Yes, you can follow the order from processing to fully delivered state all the way, and get notified of each step if you wish to.
