PRELOVED- ZENANA CHARCOAL

We aim to provide efficient and reliable shipping for all our customers. Here are the details of our shipping policy:

Processing Time:

Orders are processed within 1-2 business days after payment confirmation.

Shipping Time:

Standard shipping typically takes 5-8 business days for delivery within the continental United States.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight and destination of the order.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Issues:

If you experience any issues with your delivery, please contact our customer service team via the contact form.

International Shipping:

Currently, we do not offer international shipping.

Thank you for shopping with us! We strive to ensure your gardening supplies reach you in a timely manner. If you have any questions or concerns about your order, feel free to reach out to us.

Returns

• Return Period: You have 30 days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging.
• Final Sale Items: Please note that items in the [Final Sale Collection] cannot be returned.

Return Shipping

• Free Return Shipping: We offer free return shipping for all eligible returns within the United States. To initiate a return, please contact us, and we will provide you with a prepaid shipping label.
• No Restocking Fee: We do not charge any restocking fees for returned items.

Refunds

***NO REFUNDS ON DIGITAL PRODUCTS***

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

How to Initiate a Return

1. Contact Us: Via the contact page with your order number and details of the item you wish to return.
2. Receive Prepaid Label: We will email you a prepaid return shipping label.
3. Ship Item Back: Place the item securely in its original packaging, affix the prepaid shipping label, and drop it off at your nearest shipping location.